Frequently asked questions

Dryvale is a free referral service for water damage in Dallas–Fort Worth. When you call or submit a request, we connect you with an independent restoration company that serves your ZIP code. Dryvale doesn't do the work itself.

No. Calling or submitting a request is free. The restoration company you choose will explain its pricing and give you an estimate before work starts.

An independent, locally operating water damage restoration company. Ask them about their training, insurance and how they document work before you sign anything.

If you submit the form, your request may be shared with up to three companies that serve your area. If you call, you're connected to one.

Within hours if possible. Materials start to swell within a day, and mold can start growing in 24 to 48 hours.

Usually three to five days for a clean-water loss. Hardwood, plaster and concrete take longer. See how long drying takes.

Mitigation is stopping the water and drying the house. Restoration, or rebuild, is repairing drywall, floors and cabinets afterward.

Sudden, accidental water damage usually is. Floods, gradual leaks and sewer backups often aren't unless you have added coverage. Read our Texas insurance guide.

Towns across Dallas, Tarrant, Collin and Denton counties, including Dallas, Fort Worth, Arlington, Plano, Frisco, Irving and Denton. See all service areas.

Call anyway. Coverage changes, and we'll tell you honestly if we can't connect you with a company in your area.